Shipping policy

Welcome to KOOVA! We are committed to providing you with a smooth shopping experience by offering dependable delivery options designed to meet your specific requirements. Below, you’ll find detailed information about order processing, shipping methods, and options available for different regions.

Order Processing Details
Your orders will be prepared for shipment within 1-3 business days. Once dispatched, a confirmation email containing a tracking number will be sent to you, allowing you to follow your package’s journey.

Delivery Options by Region
🌎United States  
- Express Air: 3-6 business days for delivery.  
- Standard Air: 7-12 business days, including customs clearance.  
- Sea Freight: 15-25 business days, a budget-friendly choice for oversized or heavy items such as bicycles.  

🇬🇧 United Kingdom 
- Express Air: 2-4 business days for delivery.  
- Standard Air: 3-6 business days, including customs clearance.  
- Sea Freight: 20-30 business days, perfect for non-time-sensitive, bulky goods.  

🇨🇦 Canada  
- Express Air: 3-5 business days for delivery.  
- Standard Air: 6-8 business days, including duties and taxes.  
- Sea Freight: 20-35 business days, an economical option for larger shipments.  

🇦🇺 Australia  
- Express Air: 3-5 business days for delivery.  
- Standard Air: 6-8 business days, including customs clearance.  
- Sea Freight: 20-35 business days, ideal for non-urgent, bulky items.  

🇲🇽 Mexico  
- Express Air: 5-7 business days for delivery.  
- Standard Air: 12-15 business days, including customs duties.  
- Sea Freight: 30-40 business days, a cost-effective solution for heavy shipments.  

🇳🇿 New Zealand  
- Express Air: 3-5 business days for delivery.  
- Standard Air: 6-8 business days, including duties.  
- Sea Freight: 25-35 business days, suitable for large or heavy items.  

🇪🇺 European Union (EU) 
- Express Air: 4-7 business days for delivery.  
- Standard Air: 7-12 business days, including VAT and customs.  
- Sea Freight: 25-35 business days, a budget-friendly choice for non-urgent shipments.  

🌏 Southeast Asia 
- Singapore:  
  - Express Air: 3-5 business days.  
  - Standard Air: 4-6 business days.  
  - Sea Freight: 15-20 business days, ideal for large items.  
- Malaysia:  
  - Express Air: 3-5 business days.  
  - Standard Air: 4-6 business days.  
  - Sea Freight: 15-20 business days, cost-efficient for bulky shipments.  
- Thailand:  
  - Express Air: 3-4 business days.  
  - Standard Air: 4-6 business days.  
  - Sea Freight: 15-20 business days, suitable for large goods.  
- Philippines:  
  - Express Air: 3-5 business days (Manila).  
  - Standard Air: 4-7 business days (other areas).  
  - Sea Freight: 20-25 business days, cost-effective for heavy parcels.  

🇦🇪 Dubai (UAE)  
- Express Air: 3-5 business days, including customs and VAT.  
- Standard Air: 6-10 business days, including customs.  
- Sea Freight: 20-25 business days, including customs and VAT, ideal for large shipments.  

Shipping Notes & FAQ

1. Customers are responsible for all import duties, taxes, and fees charged by their local customs authorities.
2. Orders are typically processed and shipped within 1–3 business days after the order is placed.
3. Orders placed during peak seasons or holidays may experience slight delays.
4. Koova is closed and does not ship on Chinese public holidays.
5. In the case of force majeure events (such as natural disasters, extreme weather, or government restrictions), shipping may be delayed. In such cases, we will follow the latest government notices and keep you updated.