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Frequently asked questions
Check your axle standard, spoke-hole count, cassette interface and brake mount. Our compatibility guide can help you choose. Still unsure? Contact us with your bike model and setup before ordering.
KOOVA hubs come with a 2-year warranty against manufacturing defects for the original purchaser. Normal wear, including bearings, is excluded. See warranty details.
You can request a return within 30 days of delivery for eligible items that are unused, uninstalled and complete in their original packaging. Please contact us for approval before shipping anything back.
We offer international shipping, with available options and costs shown at checkout. Orders are usually processed within 1 business day after payment confirmation. Once shipped, we’ll email your tracking details. View shipping details.
Yes. We offer replacement parts and service kits for most KOOVA hub models. Browse spare parts, or contact us with your hub model to check availability.